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Dark and Light - Support
Accounts and Billing Support
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Account creation and management
For how long do you keep track of my characters and inventory after I suspend my account?
How can I edit my account details?
How can I get a new password?
How can I create an account without a credit card?
Can I share my account with a friend?
How do I cancel my account?
How can I put my membership on hold?
How can I get help about a registration issue?
I have a registration issue
My account is suspended, what can I do?
I forgot my password
What is an �active account�?
I used to be a Master Pack subscriber. I cancelled my subscription, and my account is not active anymore. I haven’t played for several months, and would like to subscribe again. Will I be able to get my account back?
How long can I keep my Game Credits without using them?
Billing management
I'd like to purchase new credit
I’d like to switch from the Master Subscription (subscription) to Freedom Card (without subscription):
Click and Buy
What is Click & Buy?
How safe is Click & Buy?
I try to register, but cannot find my country code on the registration form?
Can I choose a billing method or can I only pay with credit card?
Do I need further action (activation) after registration to use my Click & Buy account?
Why do I need this PIN?
I have accepted payment with Easy Collect. Can you tell me how Easy Collect works?
Do I need Easy Collect authorization to purchase Dark and Light?
My registration was successful. I received an order confirmation from Click&Buy. But I didn't receive an email with the key to play the game
I had a 10$ charge of my credit card? Why do I have to pay this?
I want to cancel my order. Can Click & Buy make this cancellation?
I ordered twice. Can Click & Buy cancel the second order?
I purchased Dark and Light. Also I registered with Click & Buy. Is Click & Buy really free?
Is there a customer support for general questions about Click & Buy?
I received my transaction confirmation and my Key a few days ago. But my credit card was still not charged? Did I do something wrong?
My e-mail address was changed. How can I change my username on Click & Buy?
I have a new credit card (or bank account). Where can I update my credit card data (or bank account data)?
I received a credit on my Click & Buy account, because I cancelled my Dark and Light subscription. How will I get my money back?
